Personalized Recovery Support
The Canadian Red Cross, thanks to the generosity of donors as well as matching funds from the Government of Alberta and the Government of Canada, is offering personalized recovery support to people impacted by the 2024 Alberta Wildfires. This support is available to those who are homeowners or tenants.
The Canadian Red Cross case management teams will work directly with people to discuss their unique needs and help them navigate their recovery journey and access available supports. This support may include planning for the return home, understanding insurance and community resources, providing referrals and information to help make decisions and inform next steps, and providing financial assistance to support recovery needs. For those whose primary residence in Jasper sustained major damage or was destroyed, and have housing expenses related to the wildfires, this support may include financial assistance to help with securing temporary accommodations, as well as assistance to help with additional expenses such as transportation and costs related to rebuilding or repairing their home.
Canadian Red Cross supports are intended to support with basic needs and aim to ensure households are safe, warm and dry. Financial assistance is determined on a case-by-case basis and is not intended to duplicate insurance coverage, or other assistance programs.
If you would like to learn more about this support and eligibility requirements, please contact our team by email at ABfires2024@redcross.ca. If you do not have an email address or prefer to communicate with us by phone, please call 1-800-863-6582, Monday to Friday 9:00 am to 5:00 pm MST. A private and confidential appointment will then be arranged with your family representative. Appointments may take place over the phone or virtually.
The mission of the Canadian Red Cross is to help those in times of need. We are always trying to improve our systems, processes, and programs to better serve you. We encourage you to provide feedback on your experience or interactions with us. If you would like to share any feedback or have questions, please email us at CRCfeedback3@redcross.ca.
If you would like a response to your email, please ensure to include your full name, address, current phone number and as much detail and specifics as possible. These details will help us to better respond to your email.
Your feedback is important to us. Due to the high volume of emails, we receive, we will respond to your email as soon as possible. For journalists and media outlets, please find a listing of all media contacts here.
The Canadian Red Cross case management teams will work directly with people to discuss their unique needs and help them navigate their recovery journey and access available supports. This support may include planning for the return home, understanding insurance and community resources, providing referrals and information to help make decisions and inform next steps, and providing financial assistance to support recovery needs. For those whose primary residence in Jasper sustained major damage or was destroyed, and have housing expenses related to the wildfires, this support may include financial assistance to help with securing temporary accommodations, as well as assistance to help with additional expenses such as transportation and costs related to rebuilding or repairing their home.
Canadian Red Cross supports are intended to support with basic needs and aim to ensure households are safe, warm and dry. Financial assistance is determined on a case-by-case basis and is not intended to duplicate insurance coverage, or other assistance programs.
If you would like to learn more about this support and eligibility requirements, please contact our team by email at ABfires2024@redcross.ca. If you do not have an email address or prefer to communicate with us by phone, please call 1-800-863-6582, Monday to Friday 9:00 am to 5:00 pm MST. A private and confidential appointment will then be arranged with your family representative. Appointments may take place over the phone or virtually.
We want to hear from you
The mission of the Canadian Red Cross is to help those in times of need. We are always trying to improve our systems, processes, and programs to better serve you. We encourage you to provide feedback on your experience or interactions with us. If you would like to share any feedback or have questions, please email us at CRCfeedback3@redcross.ca.If you would like a response to your email, please ensure to include your full name, address, current phone number and as much detail and specifics as possible. These details will help us to better respond to your email.
Your feedback is important to us. Due to the high volume of emails, we receive, we will respond to your email as soon as possible. For journalists and media outlets, please find a listing of all media contacts here.