Personalized Recovery Support
The Canadian Red Cross is offering personalized recovery support to people impacted by the 2024 Alberta Wildfires. This support is available to those who are homeowners or tenants.
The Canadian Red Cross case management teams will work directly with people to discuss their unique needs and help them navigate their recovery journey and access available supports. This may include support for planning their return home, understanding insurance and community resources, providing referrals to access mental health services, and to assist people make decisions and inform their next steps. In addition, financial assistance may be available to support residents of Jasper with early recovery needs and is not intended to duplicate insurance coverage or other assistance programs.
If you would like to learn more about this support and eligibility requirements are encouraged to send an email to ABfires2024@redcross.ca. If you do not have an email address or prefer to communicate with us by phone, please call 1-800-863-6582, Monday to Friday 9:00 am to 5:00 pm MST. A member of the case management team will return your call, and a private and confidential appointment will then be arranged with your family representative. Appointments may take place over the phone or virtually.
The mission of the Canadian Red Cross is to help those in times of need. We are always trying to improve our systems, processes, and programs to better serve you. We encourage you to provide feedback on your experience or interactions with us. If you would like to share any feedback or have questions, please email us at CRCfeedback3@redcross.ca.
If you would like a response to your email, please ensure to include your full name, address, current phone number and as much detail and specifics as possible. These details will help us to better respond to your email.
Your feedback is important to us. Due to the high volume of emails, we receive, we will respond to your email as soon as possible. For journalists and media outlets, please find a listing of all media contacts here.
The Canadian Red Cross case management teams will work directly with people to discuss their unique needs and help them navigate their recovery journey and access available supports. This may include support for planning their return home, understanding insurance and community resources, providing referrals to access mental health services, and to assist people make decisions and inform their next steps. In addition, financial assistance may be available to support residents of Jasper with early recovery needs and is not intended to duplicate insurance coverage or other assistance programs.
If you would like to learn more about this support and eligibility requirements are encouraged to send an email to ABfires2024@redcross.ca. If you do not have an email address or prefer to communicate with us by phone, please call 1-800-863-6582, Monday to Friday 9:00 am to 5:00 pm MST. A member of the case management team will return your call, and a private and confidential appointment will then be arranged with your family representative. Appointments may take place over the phone or virtually.
We want to hear from you
The mission of the Canadian Red Cross is to help those in times of need. We are always trying to improve our systems, processes, and programs to better serve you. We encourage you to provide feedback on your experience or interactions with us. If you would like to share any feedback or have questions, please email us at CRCfeedback3@redcross.ca.If you would like a response to your email, please ensure to include your full name, address, current phone number and as much detail and specifics as possible. These details will help us to better respond to your email.
Your feedback is important to us. Due to the high volume of emails, we receive, we will respond to your email as soon as possible. For journalists and media outlets, please find a listing of all media contacts here.