FAQs
Financial assistance
- What financial assistance is the Canadian Red Cross providing?
To access this assistance, people must be registered with the Red Cross. Canadian Red Cross will verify eligibility for this assistance based on information submitted during registration.
People who have not yet registered with the Red Cross are encouraged to do so on the phone or by going online at www.redcross.ca/albertawildfires.
Please note: If a person whose primary residence was under evacuation order in Jasper has already registered with the Red Cross online, over the phone, or in person, they should not register again. Once a Red Cross registration number has been received by a household for the Alberta Wildfires 2024, that household is considered registered and does not need to do so again. Any duplicate registrations may delay the process as additional validation will be needed.
- How can people access the one-time financial assistance provided by the Canadian Red Cross?
People who have not yet registered with the Red Cross are encouraged to do so on the phone or by going online at www.redcross.ca/albertawildfires.
Please note: If a person whose primary residence was under evacuation order in Jasper has already registered with the Red Cross online, over the phone, or in person, they should not register again. Once a Red Cross registration number has been received by a household for the Alberta Wildfires 2024, that household is considered registered and does not need to do so again. Any duplicate registrations may delay the process as additional validation will be needed.
- How will people receive the money?
- an electronic funds transfer – the quickest, most secure way to receive funds.
- a prepaid card.
- How long will it take once I register to get my financial assistance?
- Who is eligible for the $750 in financial assistance from the Red Cross?
Eligibility requirements ensure assistance is complementary to existing resources and reaching those who need it most.
- Are temporary workers eligible to receive the $750 in financial assistance from the Red Cross?
- How is eligibility criteria for financial assistance determined?
The Red Cross continues to work collaboratively with governments, Indigenous leadership and local communities to determine how to best assist people directly impacted by the Alberta wildfires in the days, weeks and months ahead.
- I was given a prepaid card but it’s not working / How do I use the prepaid card?
If you are experiencing difficulty with your card and need, support please call the number on the back of the card.
- Can people who have relocated outside of Jasper due to an evacuation order from their primary residence in Jasper receive financial assistance?
Electronic funds transfers
- What happens if I received the electronic transfer of funds, but I don’t have access to online banking right now? Is there an expiry?
- If I have auto-deposit enabled for e-transfers sent to my email, will my e-transfer from the Canadian Red Cross be deposited automatically?
If you do not have auto-deposit enabled, a PIN is required, and will be emailed to you.
You will still receive a PIN email if you have auto-deposit enabled. If you have auto-deposit enabled and your funds are deposited without issue, you can ignore the PIN email.
- What happens if I don’t want to accept the electronic funds transfer?
- Why did some people receive the electronic funds transfer before others?
- I'm having trouble depositing this into my bank account.
- What banks will accept electronic deposits?
- What if I improperly enter my PIN?
- What if I can’t see my PIN?
If the email from the Red Cross is not in your inbox, please check your email bulk, junk, or spam mail folders. Once you find the email, please add the Canadian Red Cross email address to your "approved sender" list or in your address book to avoid future emails being labelled as junk or spam.
If the email from the Red Cross is not in your email bulk, junk or spam folders, you can call us back for additional support.
- Why am I receiving a PIN and no link?
If the email from the Red Cross is not in your inbox, please check your email bulk, junk, or spam mail folders. Once you find the email, please add the Canadian Red Cross email address to your "approved sender" list or in your address book to avoid future emails being labelled as junk or spam.
If the email from the Red Cross is not in your email bulk, junk or spam folders, you can call us back for additional support.
- Will the Canadian Red Cross ever send me a text message to deposit my funds?