Administrative Support Volunteer - Health Equipment Loan Program

Volunteer opportunity conditions :  

• Location : In-person.  Campbelton, Bathurst, Richibucto
• Regions / or cities :
  • New Brunswick :  Edmundston, Tracadie, Fredericton, Saint John and Woodstock. Campbellton, Bathurst and Richibucto (Bilingual).
  • Newfoundland and Labrador : St John, Gander and Grand Falls.
  • Nova Scotia : Dartmouth, Amherst, Antigonish, Bridgewater, Kentville Truro and Yarmouth.
  • Prince Edward Island : Charlottetown and Summerside.
  • Alberta : Calgary, Lethbridge, Grande Prairie, Red Deer, Medicine Hat and Fort McMurray
• Minimum age : 18 and older.
• Minimum volunteer hours /period : The hours may vary but are generally three to four hours per week, either mornings or afternoons from Monday to Friday.
• Specific requirements : Work is performed in an office environment and is aligned to National and Provincial Health Standards as required during COVID-19. Personal protective equipment (PPE), physical distancing and regular hand hygiene practices are required.

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free working environment. 

The Health Equipment Loan Program team is looking for volunteers to be part of their mission. Volunteers will collaborate with peers and CRC staff to support, the tens of thousands of Canadians who are recovering from surgery or illness are able to access health equipment that enhances mobility and independence, allowing them to recover from the comfort of their home.

As a volunteer in this role, you will : 

• Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required.
• Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients.
• Ensure the integrity of data collection and recording of all call/ client trackers and statistical information.
• Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions.
• Contributes to a healthy and safe working environment.
• Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed.

You bring these essential talents : 

• Interest and/or experience in providing exceptional customer service to Health Equipment Loan Program clients.
• Excellent interpersonal skills, including working in a busy environment.
• Ability to empathize with clients concerns to deliver service with compassion.
• Data entry experience.
• Excellent telephone manner with contact centre or multi-line phone system skills an asset.
• Demonstrated understanding and compassion of the aging population, including community resource knowledge and resourcing.
• Experience working with a diverse population an asset.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong organization skills.
• Some lifting of equipment is required.  We recommend volunteers be capable of lifting up to 50lbs.
• Full training is provided; however, volunteers should be comfortable with using a computer, and have good written and conversational English. Other languages are considered an asset.
• Ability to work independently and to collaborate in a team environment .

A satisfactory Enhanced Police Information Check or equivalent is mandatory for all personnel volunteering or working with the CRC.

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