At first glance, it’s hard to understand what Pat Alphonse Cox does for the Canadian Red Cross. Volunteering at the Winnipeg reception centre for wildfire evacuees, Pat chats for a few minutes with a large, boisterous family from Pauingassi First Nation; corrals a small, energetic child closer to her mom; and then sits quietly with a slouching teenager. It all seems a little random, but on closer examination, Pat’s role becomes clear and her work crucial. Pat is a Safety and Wellbeing responder with the Canadian Red Cross.